Recently, a coaching client asked me about dealing with prospective clients over the phone.

This copywriter understood the importance of communicating with prospects and answering their pre-sale questions. However, like me, he preferred to avoid the telephone and asked me if his strategy was sound.

Free consultations are often a necessary step in securing clients in your early days as a copywriter before you’ve established your expertise and developed a reputation.

It’s natural that potential clients want to get a feel for your style and standards with a “getting to know you session.” Quite often, they will want to do this via a phone consultation with you.

I’m a big believer in opening the lines of communication, and I also like to pick up the phone to speak with a client when writing copy.

But before a client hires me, I prefer to remain off the phone. Why? Because the telephone can be counterproductive and even hurt your business.

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Seems I’m ranting a lot these days, and a little more opinionated than the norm. Perhaps it’s my broken back, which is killing me, that’s making me more sensitive or irritable. I don’t know.

But something someone recently said in my copywriters forum irritated me. And it’s not what this person said specifically, but the mindset behind it that’s bothering me.

In a thread about an Internet marketer who was recently arrested (yes, it had something to do with forced continuity, but it had more to do with refusing refunds and avoiding customers than it had to do with forced continuity itself), one member said:

“There is NO such thing as an honest business man. (…) Ask any accountant.”

Now, I have no clue as to why this person said this. And my opinion here is not about this person specifically. Again, it’s about the thinking process that some people have when they make such assertions.

Personally, I believe this view of business people is skewed, off, and wrong. It’s destructive, too.

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Here at the Big Seminar in Atlanta, the same question seems to pop up over and over again. I walk with a cane now, and people keep asking me, “Michel, What’s wrong? Are you OK? What happened?”

I don’t blame them. My wife told me I was turning as white as a ghost, so we’ve decided to go back to our room to take some time — and pressure — off my spine.

I thought to myself, “Maybe I should take advantage of this downtime to blog about this — that way, more people will know what’s going on.”

You see, I have a broken back. Literally.

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Short post. In fact, it’s a short post about short posts. Looks like I’ve been hit by the Twitter bug. Follow me on twitter: twitter.com/drsuccess.

It’s also added to my Facebook profile. So as I “twitter,” it updates my Facebook status. If you’re a Facebook member, add me as a friend and follow me there: profile.to/michelfortin. Finally, Sylvie and I have a “Facebook Fan Page.” Won’t you become a fan? Go here: companies.to/licorice.

Preamble: In response to some excellent rebuttals as well as countless comments I’ve received on my previous post, “The Real Sinister Side of Forced Continuity,” I believe some people are missing the point of my argument, and I want to clarify a few things.

I’m not a lawyer by any stretch. But as a copywriter and business owner, I do know the rules enough to know that there’s a difference between “optional continuity,” “forced continuity,” and “hidden continuity.”

Optional continuity is self-explanatory. Forced continuity is a very common marketing practice (I’m not a fan of it, but I don’t mind it). In fact, there’s nothing wrong with forced continuity in and of itself.

What’s wrong is when it’s used in a wrong way.

The real problem, I believe, is that good marketers, including marketers using “forced continuity” in an ethical and legitimate way, are getting a bad reputation because some marketers unscrupulously misuse forced continuity.

The lack of transparency is the real culprit — such as hiding it or disguising it. Especially when it’s done on purpose. That annoys me. Because it’s no longer an issue of misuse. It’s out-and-out abuse.

But what bothers me more is how it affects us all. And it affects us all, both customers and marketers alike, in more ways than you think.

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Rant warning: what follows may offend some people. But I wanted to throw in my three cents on the topic of “forced continuity,” which seems to be the subject of a lot of debate these days.

Several well-known marketers have made offers of late with forced continuity. What it means is, the intended product you want to buy can only be purchased when you buy another (often, a continuous subscription) billed to your account every month or so until you cancel.

Forced continuity is nothing new. (In direct marketing, they call these “Til Forbid” offers.) It’s another type of offer, pure and simple. It’s marketing. And there’s nothing wrong with that. What’s wrong is not the way the offer is made.

The real problem is its lack of transparency.

But that’s not what I want to rant about today.

What a lot of people seem to be missing here (and something my brilliant wife brought to my attention, which makes perfect sense to me), is that there is a deeper, much darker side to this whole thing.

Something all marketers need to be aware of…

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I know Paul Hancox.

Paul is a fanatical tester. He’s also an excellent copywriter.

But what you may not know is that Paul is also the creator of the very first split-testing software I’ve ever used. We’re talking, um, circa 1999, I believe. It was called “Sales Page Master Pro.” (Paul has a new version out now.)

Well, another copywriter, Paul Myers, recommended this new “report” written by Paul Hancox. I snatched it up in a heartbeat. I did because the simple title piqued my curiosity. In it you discover how to raise the conversion rate of any piece of online copy you write.

Not to 2% or 3%. Not even to 5%.

It shows you how to boost your conversion rate…

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