Your Reader Wants To Know These 5 Things

Reasons whyThe other day, I was asked the following question:

Why should the author of a product be included in their sales copy? Specifically, why do my readers need to know who I am or what I bring to the table? How does telling them my qualifications (or lack thereof) increase the strength of my copy?”

The author of the question then went on to say:

My product solves a medical condition. But I am not a doctor and I have never had this condition myself. I’ve spent a year researching the best method to cure this condition. I have a list of 20,000 people with this condition and converse with them a lot. I know pretty much everything there is to know about this condition and have made it into an ebook.”

The answer is quite simple actually. In fact, in defending himself (i.e., that he’s not a doctor) the questioner answered his own question. Let me explain…

Why should people buy from you?

This is not some new concept. John E. Kennedy was the person who coined the term “Reasons Why Advertising,” if not the one who was credited as the creator of the concept back in 1905.

I’m a big fan of “reasons why” advertising. I always try to add as many reasons as possible in my copy, such as why the offer is made, why the author is making it, and why it’s important to the reader.

Good, successful copy tells the reader why right upfront because they always ask. If you don’t tell them, the irony is they’re left wondering why you left it out. It is almost always a direct advantage to tell your prospects why they should buy from you.

Additionally, you want to tell them the five major reasons why, which I talked about before:

  1. Why you (the reader)
  2. Why me (the author)
  3. Why this (the offer)
  4. Why now (the urgency)
  5. Why this price (the value)

1. Why You?

As part of the qualification process, your copy should address why the reader is targeted for this copy — and not just for the offer.

Why should they read your copy? And why is this important to them? Why is this product and this offer perfect for them? If not, who is it not for?

2. Why Me?

Credentialization is an important element in copy. You tell your readers why they should listen to you (or read what you have to say).

Expert or not, the more reasons you give, the more credible you are, the more believable your copy is, and the more apt people are to buy.

3. Why This?

Are you selling this product just to make money? Perhaps. But directly or indirectly, your product exists and your offer is made for specific reasons. So why not put them in your copy?

Don’t assume your reader knows or doesn’t care about them, no matter how trivial you may think they are. If you don’t include them in your copy, your readers will be the ones making assumptions. (And they won’t all be positive.)

4. Why Now?

Jim Rohn said, “Without a sense of urgency, desire loses its value.” Whether it’s direct (such as a deadline or limitation) or implied (such as missing out on something important), adding scarcity and urgency is important.

But by itself, urgency is almost always suspect. So back it up with reasons why your readers should act now. Don’t be shy in explaining why they must take advantage of the offer immediately, or what the consequences are if they don’t.

5. Why This Price?

Your price is based on industry averages. Or you’re doing a clearance sale to make way for new stock. Perhaps your product is new and you’re offering an introductory price.

But do your readers know? Really?

Don’t be afraid to tell your readers why they should pay what you’re asking for. At least compare your price to the ultimate cost of either not buying your product or buying an alternative (perhaps even competing) product instead.

The bottom-line?

Remember, the most important word in persuasion, according to Dr. Robert Cialdini, author of “Influence: The Psychology of Persuasion,” is not “you” or “free.”

It’s “because.”

Now, let me go back to the original question…

In this particular case, this person has quite a distinct selling point. They are what in marketing is referred to as the “anti-authority.”

They are non-experts. Lay people. And the fact that they are not a doctor, which means they are more like their readers, can be seen as a major advantage.

In other words, they did all this research from a layperson’s perspective. They did all the legwork for their readers, which not only saves them time but also is perceived as less biased.

They did all the searching for them. They analyzed all the data (from an outsider’s vantage point) and cherrypicked the best answers. And they condensed and distilled their findings into one, easy-to-read, easy-to-find place.

Add to that the fact that they conversed with over 20,000 people afflicted with this condition and know almost everything about it, makes them a lot more credible than some general practitioner who may have come across just a few hundred cases in their practice.

So, why you? Because you are the expert on this subject. Use your credibility and experience as a selling point, don’t hide from it.

Last 5 Posts by Michel Fortin

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This post was written on Friday, January 11th, 2008. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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  • Michel, you are a f&%@!ng genius man! Like a walking-encyclopedia of free marketing and copywritng information...

    Thanks for sharing so much with us.

    ~ Donovan
  • Way I do not respond of your qustion?
    1. because all you do a big mistake
    2 you requet money under you have and to do wat you do the best
    3 are greeding of money you not have a patiente
    4 not offer nating free and not explain simplu wat you do with a computer in a smool business.
    5 the great answer your recived :you are not ready with a project best thinking for to development and grow your affair,business.You must look wat is your progress in 2007 in compare with year 2006.I do not your grow but I estimed your growing of 6-7%.or is it too much?
  • @Marasoiu:

    Maybe it's a language barrier, but I don't understand your comment. Sorry.
  • Hi Michel

    Awesome post as usual.

    Can you please add a Print Format button. I prefer to print your posts and add them to my folder. Call me old fashion but I am always referring to them so it is easier.

    Thanks
    Justin
  • This is a clear reminder of why people come to your site in the first place.

    First they search the web, (google-yahoo), they use many related keywords and end up on your page, hopefully your site is optimized for the ones they used, (as dan kennedy would say...Message to Market Match) now that they are there, you want to enter into the conversation they are already thinking of.

    Since people search for info (thus solutions) to solve a concern, they are not casually searching, Even when someone else send them your message and page must be set up correctly to answer the questions they have or you'll simply lose them.

    It is in your interest (and theirs) to not distract them from what they came for. So give them in as much clear detail as possible on the subject. (without a bunch of links that will distract them from the goal of that page.)
    bullet points with clear benefits is a great way to do this.

    Sometime you can answer those five question with the use of bullet points alone.

    As they read your copy, I recommend you take them down a journey that answers the questions they came there for, then ask for the sale. I recommend that you ask for the sale/opting etc. every two to three paragraphs if that's the goal of the page.

    Then at the bottom of the page add additional resources... or better yet, use the additional resources after the sale/optin as a bonus.

    Most pages I see (including some of my old site pages) ask the prospect to do to much. too many links etc. I now know (and my conversion speak to that) that when you give them no more than 1-3 actions to take (again depending on your goal for that page) you'll have a clearer message and can accomplish what Micheal is saying.

    Thanks for the clear reminder Micheal.

    Andre'
  • Wow, this is awesome Michel. What do you think of using pseudonyms for products like that?

    P.S. The second banner in your blog sponsors area leads to a dead link.

    Kudos to you for this remarkable article!
  • Thanks, I will try to add these "five" in my next newsletter.

    As for the one who asked, although he is not a doctor, he is an expert. And many people prefer to trust a close friend than a doctor (I don't trust doctors at all~!)
  • Answering all of the "objections" leaves just one final question.

    Where do I sign?

    If it only worked that way every time.
  • charles s
    Thanks, very good post. see tip jar

    chuck
  • Hi,

    Great post. That definitely makes sense. I also always heard that it really helps your sales process if you just tell the potential customer what to do next. For example if you have an opt in page then you need to tell them to enter their name and email address. Then on the next page tell them to check their email in 10 minutes. When they check their email tell them to confirm by clicking the link. Then tell them why they need to buy the product you are telling them to buy.

    Thanks again
  • I am bookmarking this post and will definately put use to it. I can't believe this information is given out for free. Many thanks for this great and useful information.
  • You hit the sweet spot with this one Michel. And it applies well oustide of copywriting into all sales & marketing.

    In my view, we're entering an age where everyone is increasingly suspicious of all claims. And the more "impressive" the claim - the stronger the "whys" need to be to back it up.

    Ian
  • Yes, "because" is certainly a powerful word.

    From Cialdini's book, "Influence: The Psychology of Persuasion":

    "Harvard social psychologist Ellen Langer demonstrated this unsurprising fact by asking a small favor of people waiting in line to use a library copying machine. 'Excuse me, I have five pages. May I use the Xerox machine because I'm in a rush?'

    "The effectiveness of this request-plus-reason was nearly total: 94 percent of those asked let her skip ahead of them in line. Compare this success rate to the results when she made the request only (without giving a 'reason why'): 'Excuse me, I have five pages. May I use the Xerox machine?'

    "Under those circumstances, only 60 percent of those asked complied. At first glance, it appears that the crucial difference between the two requests was the additional information provided by the words, 'because I'm in a rush.'"

    Yup, powerful word, indeed!
  • Umm, copy and paste, that way you can format it and probably save on how many sheets of paper are used too
  • My parents used to say, "because I said so!" and it always worked really well on me! I wonder if that would work with our clients? ;-)

    Me: "Add a money back guarantee!"
    Client: "Oh Jon, why?? Guarantees are scary!"
    Me: "Because I said so!!"

    Imagine the time we'd save!
  • Bypass the client, and apply this directly to the recipient. Presenting your new sales copy...short, sweet, and to the point:

    Buy this thing. Why?

    BECAUSE I SAID SO!

    Wow, that *is* a time-saver...can't wait to test it!
  • I always wonder in copywriting what is the diffrence in a long vs. short copy. does that depend on each niche? I am in the MLM niche and unfortunately, we are taught these types of things in our training.

    Great post though!



    Steve
  • Dear Michel,

    this very true text is one of your good ones. Never I'd read such important content in so few, clear and suggestive words. I have to applaud!

    You inspired me to make my whys & becauses even better than they are. It is always possible, I know.

    Thank you very much and my best greetings over the ocean!

    Konrad
    Germany
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