If your car needed repair work, would you go to a garage that offers free esti­mates? You likely would. Today, most garages offer them.

Not only has it become a cus­tom­ary prac­tice, but also every­one expects a free esti­mate from mechanics.

How­ever, here’s an inter­est­ing sce­nario. Let’s say your car broke down at the worst pos­si­ble time, and you are in a ter­ri­ble hurry. (If you’re like most peo­ple these days, you are.) Plus, you specif­i­cally wanted a free estimate.

If you had to choose a garage quickly, which garage would you choose? Would you go to the one you only think that offers free esti­mates? Or would you go to the one you know for sure that does? Espe­cially if you don’t have much time?

As sim­ple as it may sound, by com­mu­ni­cat­ing some­thing that’s usu­ally taken for granted by your tar­get mar­ket, you will be cho­sen more often. Rather than claim­ing supe­ri­or­ity, like “we’re #1,” you’re imply­ing it by demon­strat­ing what makes you superior.

A men­tor once told me, “Impli­ca­tion is more pow­er­ful than spec­i­fi­ca­tion.” In mar­ket­ing, it means that you should imply your supe­ri­or­ity rather than claim it outright.

If you claim supe­ri­or­ity, your claim appears self-​​serving and what­ever you do say is sus­pect at best. But if you imply supe­ri­or­ity, your claim, although not directly stated, is accepted as more cred­i­ble, gen­uine, and, para­dox­i­cally, concrete.

Peo­ple will uncon­sciously assume that you are supe­rior. You are com­mu­ni­cat­ing your supe­ri­or­ity, not in some mar­ket­ing piece you wrote or paid for, but in that most elu­sive yet vital of places in all of marketing…

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I wrote this arti­cle way back in 1998. It seems to have made a resur­gence, espe­cially with today’s econ­omy. So I said to myself, “Why not repub­lish it?” So here it is. Enjoy!

If there is some­thing about which I’m pretty adamant, it’s the idea of attract­ing qual­i­fied prospects who are will­ing to do busi­ness with you. And this involves many dif­fer­ent things.

Posi­tion­ing is one of them. In fact, it has been one of my favorite mar­ket­ing con­cepts for this very reason.

How­ever, this fun­da­men­tal mag­net­ism is not only based on pure mar­ket­ing prac­tices or strate­gies. It also involves some­thing at a much deeper level that is far more effec­tive than any other mar­ket­ing tool or process in existence.

This “thing” to which I am refer­ring is, I believe, the most impor­tant mar­ket­ing secret I can ever teach you — and it’s far from being a secret at all. It is con­sid­ered as one sim­ply because it is often neglected or ignored by many mar­keters and businesspeople.

What is this “secret” that’s so elusive?

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In the com­pet­i­tive mar­ket­place of the new mil­len­nium, the demand for spe­cial­ized prod­ucts or ser­vices will increase. If your site sells every­thing or to every­one, chances are that your audi­ence will not per­ceive any greater value in shop­ping from you than any­one else.

The more generic you are, the greater your com­pe­ti­tion will be since you’ve placed your offer­ing in the same ring as the Wal-​​Marts, Tar­gets, and eBays of the world.

To bor­row the fish­ing anal­ogy, some peo­ple say that going after a larger mar­ket is cast­ing a wider net. Not so. (The net is really your website.)

Rather, it’s like fish­ing in a larger body of water where there are more fish, the fish are more spread out, and there are more com­peti­tors going after the same fish you are.

Unless you are try­ing to be another Wal-​​Mart, there’s no point in com­pet­ing with them. The sheer size of such big box Goliaths gives them a size­able com­pet­i­tive advan­tage — par­tic­u­larly pur­chas­ing power, both in terms of prod­ucts sold and adver­tis­ing dollars.

In addi­tion to being able to buy more ad space than small busi­nesses can, they can buy their stock at con­sid­er­able bulk dis­counts, osten­si­bly giv­ing them the lower price-​​point advan­tage against which most small busi­nesses can­not compete.

So how do you increase your sales in such a com­pet­i­tive, price-​​sensitive marketplace?

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I love social media. And I love try­ing and test­ing new stuff. If there’s some new social media tool, web­site, or com­mu­nity, I’ll be one of the first ones to try it out.

But there is a limit. And I think we need to be care­ful. Because social media is like a drug. It can become dan­ger­ously addic­tive. It can even kill your business.

Social media seems to be the cur­rent fad. Everybody’s in on it like it’s one big cock­tail party you just don’t want to leave.

But the way social media is cur­rently being touted, hyped up, and used (or should I say, abused), is rem­i­nis­cent of some­thing that hap­pened way back in the 90s.

(I’ll come back to this in a moment.)

Yes­ter­day, I watched a bril­liant video by Loren Feld­man. Feld­man has a tell-​​it-​​like-​​it-​​is style. While he may be blunt and use strong lan­guage to voice his opin­ion, he is never afraid to voice it. Regard­less of what I think of his style, his video res­onated with me.

In it, he drove home an impor­tant point. I believe what he talked about is not only right, but also some­thing we need to real­ize and become wise about before we need­lessly kill our busi­nesses. And that’s ignor­ing the most impor­tant place on the web…

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If you have been liv­ing under a rock in the past few weeks, then you might have missed one of the biggest ker­fuf­fles in Inter­net his­tory. Or so it seems.

No, I’m not talk­ing about the con­tested elec­tions in Iran.

I’m talk­ing about the recent Face­book user­name frenzy, when Face­book allowed its users to reg­is­ter user­names, mak­ing pro­file addresses shorter and more memorable.

Lead­ing up to it, they used a count­down timer. Brilliant.

Last week, I was watch­ing a movie with my wife Sylvie Fortin. At 12:01 AM, I decided to log onto Face­book using my iPhone, just to see. And wouldn’t you know it? I man­aged to secure Face​book​.com/​m​i​c​h​e​l​f​o​r​tin for me, and Face​book​.com/​l​i​c​o​r​ice for our fan page.

(Sylvie also cap­tured “sylviefortin” for herself.)

The Licorice Group, LLC is the name of our pub­lish­ing com­pany, located in Las Vegas, Nevada. Obvi­ously, “miche­landsylviefortin” was way too long and would defeat the pur­pose of get­ting a shorter mnemonic. So I decided on “licorice.”

Any­way, you might be won­der­ing why I said this was a ker­fuf­fle. Well, hold on tight, because this one is a doozie (and there’s a mar­ket­ing les­son in here, too)…

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Scotty Stevens asked me an impor­tant ques­tion. So impor­tant that I’ve decided to reprint it here, with his permission:

“How far would you travel to meet a poten­tial client, if they had the deposit ready for your ser­vices? My girl­friend thinks the cus­tomer is pulling the strings if they don’t at least meet me halfway. Before, I’ve always trav­eled as far as it takes, even if it meant dri­ving all the way to the cus­tomer, but is that set­ting a weak precedent?”

Good ques­tion, but it’s the wrong one.

“How far would you travel” is irrel­e­vant. A bet­ter ques­tion is, do they value your time? Do they respect it enough that they are will­ing to pay for it? In other words, are they will­ing to cover your travel expenses and pay for you to go out of your way for them?

If so, then I’d be will­ing to travel anywhere.

I would always con­sider trav­el­ling to meet a prospect if the project was large enough, and pro­vided they paid for what is com­monly referred to in this indus­try as “TMI” (i.e., travel, meals, and inci­den­tals). And in some cases, for my time, too.

(By the way, travel includes lodg­ing, and inci­den­tals include pho­to­copy­ing, long-​​distance calls, Inter­net con­nec­tion in the hotel room, car rental, etc.)

Plus, I would ask them for an advance so I can take care of my own expenses. I would avoid get­ting them to han­dle my trip on their end. I would want to have full con­trol over the choice of air­line, hotel, restau­rants, etc.

If you were dri­ving to meet them, then the client — or, in this case, the prospect — should pay for your gas, nor­mal wear-​​and-​​tear on your car (such as $[X] per mile), your meals, and any inci­den­tals. And lodg­ing too, if you were stay­ing overnight.

There’s a very good rea­son for this.

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Part of my job as a copy­writer is com­ing up with names. A while ago, I wrote a blog post on the power of names. I won’t repeat it here, except to reit­er­ate that brand­ing, albeit not a pri­or­ity for most, is still incred­i­bly important.

And it’s some­thing you mustn’t ignore.

Why? Because choos­ing a name for your busi­ness or prod­uct, even your domain name, is often the sin­gle, most impor­tant busi­ness deci­sion you’ll ever make.

To that end, let me share with you some nam­ing tips. In my expe­ri­ence, I have five char­ac­ter­is­tics of great brand names, which I call the five “S’s.” I encour­age you to fol­low when try­ing to come up with a solid, long-​​lasting, and highly prof­itable name.

For starters, let me point out that the best names are rel­a­tively short, easy to pro­nounce, and easy to remem­ber. They have con­sid­er­able mnemonic value.

And mnemonic value often trans­lates into finan­cial value.

A mnemonic is a device — such as a word, sym­bol, or sound — intended to assist in recall. If a name car­ries some mnemonic value, it will increase traf­fic, sales, and value to your busi­ness on its own. The more mnemonic a name is, the more valu­able it is.

There are var­i­ous rea­sons for this.

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