In an ear­lier blog post, I talked about the fact that lately I’ve been lean­ing a lot more towards test­ing the reduc­tion in bottlenecks.

Some of the results are staggering!

In short, the more I increase the sense of secu­rity and trust, bet­ter the flow and ease of order­ing, and project a more con­gru­ent and pro­fes­sional image, the more sales I make.

Since that post, some read­ers have asked me for some exam­ples. I pre­fer not to reveal mine as they are pro­pri­etary. But I can say this…

One of the things that I’m start­ing to really like are ecom­merce sites that are less “saleslet­ter­ish” — i.e., less long-​​scrolling copy in a direct-​​mail for­mat, and more clus­tered lay­outs that are reader-​​focused, commerce-​​centric, and action-​​driven.

They still use com­pelling copy and a solid response mech­a­nism. If the user needs more details, a “more info” link then sends them to a typ­i­cal, long copy saleslet­ter. But these sites’ front-​​end are more action-​​oriented than they are scrolling-​​oriented.

I’ve decided to test this with our main web­site at Suc­cess Chef. I still use long copy. But I’ve con­verted the front-​​end into an ecom­merce, multi-​​product, catalog-​​like format.

And the results are in…

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A recent study found that 65% of online shop­pers are “win­dow shop­pers,” and take on aver­age up to 33 hours to make a pur­chase — often over secu­rity concerns.

Some inter­est­ing find­ings show that most peo­ple who aban­don their shop­ping carts don’t do so permanently.

They tend to return within the first day to com­plete their pur­chase, likely after they had a chance to shop around, review their secu­rity, or prac­tice some due diligence.

Accord­ing to WebProNews who reported on the study, “65% of all shop­pers will wait a day or more to com­plete a pur­chase.” The most notable find­ing was the idea that just increas­ing secu­rity and buyer con­fi­dence can increase con­ver­sion by 11%.

Inter­est­ing, yes. But far from surprising.

In fact, I often tell my clients and stu­dents that, in order to boost sales, you should be a “con­ver­sion con­trar­ian.” In other words, don’t focus on increas­ing con­ver­sions. Not at first, any­way. Instead, you should focus on decreas­ing some­thing else…

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Today, mar­keters are scram­bling to find ways to increase cash­flow. Some will try to find new prod­ucts to sell. Oth­ers will try to drive more traf­fic to their exist­ing sales pages.

How­ever, one area most peo­ple tend to over­look is the abil­ity to increase their cur­rent sales by upselling their cus­tomers the moment they checkout.

But I’m not refer­ring to one-​​time offers or addi­tional prod­ucts offered in the same sales fun­nel. I’m talk­ing about offer­ing cus­tomers the abil­ity to upgrade their purchases.

I pre­fer “upgrade” rather than “upsell” because the lat­ter has received a bad rap of late due to a few overzeal­ous or unscrupu­lous marketers.

Sell­ing “upgrades” is an area that can become prof­itable for many busi­nesses in increas­ing their exist­ing sales. It’s by sell­ing extended ser­vices or ben­e­fits pack­ages before or at the time of check­out, also known as the “extended warranty.”

There are numer­ous ways to sell extended war­ranties (or what I pre­fer to call “extended ben­e­fits”). These silent profit cen­ters exist in almost any busi­ness, which can increase the size of a customer’s pur­chase by 50%, 100%, even 200% or more.

Very often, the sale of these extended ben­e­fits have higher profit mar­gins, too.

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One of the many tools avail­able that I absolutely love is Amem­ber from CGI-​​Central. Amem­ber not only man­ages my mem­ber­ship sites, it also han­dles dig­i­tal prod­uct sales, deliv­ery, and protection.

For instance, it pro­tects down­load pages, offers back­end sales and automa­tion, allows pro­tec­tion of “exter­nal” fold­ers and files, and it even comes with a built-​​in autore­spon­der. (And that’s just a par­tial list.)

I use Amem­ber with Word­Press for my mem­ber­ship sites, such as, for exam­ple, the all-​​new Suc­cess Chef Uni­ver­sity, among many others.

But Amem­ber does have its flaws…

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Take­away sell­ing, for the unini­ti­ated, is a way to limit the sup­ply of a prod­uct or ser­vice in some way to increase scarcity of an offer. Because it’s a proven fact that scarcity sells.

It’s that age­less law of sup­ply and demand. The less the sup­ply is, the greater the demand will be.

Peo­ple don’t know how much they want some­thing until it’s about to be taken away from them. As Jim Rohn once said, “With­out a sense of urgency, desire loses its value.”

Why? Because pro­cras­ti­na­tion is the biggest killer of sales — par­tic­u­larly online where the chances of a prospect stay­ing on or return­ing to a web­site (in order to think about buy­ing), in today’s click-​​happy world, are just as scarce.

It’s like walk­ing into a depart­ment store and you see a shirt you’re inter­ested in. Since there’s none in your size, you ask the sales clerrk if one is avail­able. The clerk goes into the back­room and emerges a few moments later, say­ing, “I found one in your size…

“… But it’s the only one we have left in stock.”

Now, how much more do you want that shirt?

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