One morn­ing, you go into your mail­box and dis­cover there’s an enve­lope wait­ing for you from an unknown source. You bring the pack­age into your liv­ing room, tear open the enve­lope, pull out what’s inside, put on your read­ing glasses, unfold the let­ter, and begin to read the contents.

After com­plet­ing all of these steps, you then quickly glance at the let­ter to decide if the let­ter is worth reading.

If not, you throw it in the garbage.

But if the enve­lope looks like junk mail, there’s copy on the enve­lope and it screams “hype,” or the printed address label just says “dear occu­pant” as the addressee, chances are you won’t even think about open­ing it and you’ll just throw it away.

How­ever, let’s say the enve­lope works, curios­ity takes over, and the let­ter does get opened at this point. Once unfolded, though, if it looks like some kind of sales pitch at first glance, not even a sin­gle word will likely be read. So into the round file it goes!

Your web­site is the enve­lope. What does it say about you?

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Lately, I’m see­ing a lot of posts in pub­lic forums and blogs these days about peo­ple get­ting sick and tired of see­ing “crappy,” “hypey,” used-​​car, Ginsu-​​like, looooong copy.

Some of them come from guru-​​bashing naysay­ers who hate mar­ket­ing, which I always take with a grain of salt.

But some are intel­li­gent, mature, and com­mon­sen­si­cal. They are inter­est­ing because I believe that, while neg­a­tive feed­back does have its place, it’s often misplaced.

Here’s why. They blame long copy when all too often it’s not the copy’s fault. More impor­tantly, it’s not because of the length. Let’s get some­thing clear off the bat: long, Ginsu-​​like copy does work. It has always worked. It will always work. And it’s here to stay.

But (and it’s a big “but”)…

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The other day I was asked the fol­low­ing ques­tion: “Should I use active or pas­sive voice in sales copy?” My answer may sur­prise you.

The premise behind this ques­tion is sim­ple. Tra­di­tional rules of good writ­ing state that we should use active voice. When it comes to copy­writ­ing, it makes per­fect sense.

For instance, active voice engages the reader and makes it easy for them to quickly under­stand the copy. They don’t have to sort through a sen­tence to under­stand it.

For those rea­sons, writ­ers are told again and again to focus on using active voice. But I’m telling you that, in some cases, you shouldn’t. And here’s why…

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I cov­ered head­lines many times already. You can find posts about head­lines here. But here are some addi­tional tips.

There are two huge mis­takes peo­ple make when they write head­lines. Either they are too bland and don’t say enough (such as when they attempt to sim­ply sum­ma­rize), or they say too much to cover all the bases.

In both cases, you will lose readers.

1. The True Purpose of The Headline

The head­line is more than a mere sum­mary of the sales copy. Unlike the title of a book, for instance, it’s not meant to sum­ma­rize, encap­su­late, or intro­duce the story. And most head­lines I’ve seen seem to list all the of the great­est ben­e­fits from the copy.

No. A head­line is meant to gen­er­ate read­er­ship and pull peo­ple into the copy.

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In an ear­lier blog post, I talked about the fact that lately I’ve been lean­ing a lot more towards test­ing the reduc­tion in bottlenecks.

Some of the results are staggering!

In short, the more I increase the sense of secu­rity and trust, bet­ter the flow and ease of order­ing, and project a more con­gru­ent and pro­fes­sional image, the more sales I make.

Since that post, some read­ers have asked me for some exam­ples. I pre­fer not to reveal mine as they are pro­pri­etary. But I can say this…

One of the things that I’m start­ing to really like are ecom­merce sites that are less “saleslet­ter­ish” — i.e., less long-​​scrolling copy in a direct-​​mail for­mat, and more clus­tered lay­outs that are reader-​​focused, commerce-​​centric, and action-​​driven.

They still use com­pelling copy and a solid response mech­a­nism. If the user needs more details, a “more info” link then sends them to a typ­i­cal, long copy saleslet­ter. But these sites’ front-​​end are more action-​​oriented than they are scrolling-​​oriented.

I’ve decided to test this with our main web­site at Suc­cess Chef. I still use long copy. But I’ve con­verted the front-​​end into an ecom­merce, multi-​​product, catalog-​​like format.

And the results are in…

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A recent study found that 65% of online shop­pers are “win­dow shop­pers,” and take on aver­age up to 33 hours to make a pur­chase — often over secu­rity concerns.

Some inter­est­ing find­ings show that most peo­ple who aban­don their shop­ping carts don’t do so permanently.

They tend to return within the first day to com­plete their pur­chase, likely after they had a chance to shop around, review their secu­rity, or prac­tice some due diligence.

Accord­ing to WebProNews who reported on the study, “65% of all shop­pers will wait a day or more to com­plete a pur­chase.” The most notable find­ing was the idea that just increas­ing secu­rity and buyer con­fi­dence can increase con­ver­sion by 11%.

Inter­est­ing, yes. But far from surprising.

In fact, I often tell my clients and stu­dents that, in order to boost sales, you should be a “con­ver­sion con­trar­ian.” In other words, don’t focus on increas­ing con­ver­sions. Not at first, any­way. Instead, you should focus on decreas­ing some­thing else…

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I used to teach mar­ket­ing and sell­ing part-​​time at a local col­lege. One day, one of my stu­dents made me real­ize some­thing important.

Dur­ing my lec­ture, he offered an exam­ple to illus­trate his under­stand­ing of a con­cept I was teach­ing. While it was gen­eral in nature, I real­ized how beau­ti­fully his exam­ple applied to copy. Par­tic­u­larly web copy.

In fact, his point was so well made because he drove it home using the very idea he was illustrating.

But before I explain it to you, let me put the story in con­text so you can understand.

In my Per­sonal Sell­ing class, we were dis­cussing the nat­ural human incli­na­tion to illog­i­cally and uncon­sciously assume that there is a par­al­lel between a part and its whole — even when the two are totally unre­lated or irrel­e­vant to each other.

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