Lately, I’m see­ing a lot of posts in pub­lic forums and blogs these days about peo­ple get­ting sick and tired of see­ing “crappy,” “hypey,” used-​​car, Ginsu-​​like, looooong copy.

Some of them come from guru-​​bashing naysay­ers who hate mar­ket­ing, which I always take with a grain of salt.

But some are intel­li­gent, mature, and com­mon­sen­si­cal. They are inter­est­ing because I believe that, while neg­a­tive feed­back does have its place, it’s often misplaced.

Here’s why. They blame long copy when all too often it’s not the copy’s fault. More impor­tantly, it’s not because of the length. Let’s get some­thing clear off the bat: long, Ginsu-​​like copy does work. It has always worked. It will always work. And it’s here to stay.

But (and it’s a big “but”)…

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I cov­ered head­lines many times already. You can find posts about head­lines here. But here are some addi­tional tips.

There are two huge mis­takes peo­ple make when they write head­lines. Either they are too bland and don’t say enough (such as when they attempt to sim­ply sum­ma­rize), or they say too much to cover all the bases.

In both cases, you will lose readers.

1. The True Purpose of The Headline

The head­line is more than a mere sum­mary of the sales copy. Unlike the title of a book, for instance, it’s not meant to sum­ma­rize, encap­su­late, or intro­duce the story. And most head­lines I’ve seen seem to list all the of the great­est ben­e­fits from the copy.

No. A head­line is meant to gen­er­ate read­er­ship and pull peo­ple into the copy.

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In an ear­lier blog post, I talked about the fact that lately I’ve been lean­ing a lot more towards test­ing the reduc­tion in bottlenecks.

Some of the results are staggering!

In short, the more I increase the sense of secu­rity and trust, bet­ter the flow and ease of order­ing, and project a more con­gru­ent and pro­fes­sional image, the more sales I make.

Since that post, some read­ers have asked me for some exam­ples. I pre­fer not to reveal mine as they are pro­pri­etary. But I can say this…

One of the things that I’m start­ing to really like are ecom­merce sites that are less “saleslet­ter­ish” — i.e., less long-​​scrolling copy in a direct-​​mail for­mat, and more clus­tered lay­outs that are reader-​​focused, commerce-​​centric, and action-​​driven.

They still use com­pelling copy and a solid response mech­a­nism. If the user needs more details, a “more info” link then sends them to a typ­i­cal, long copy saleslet­ter. But these sites’ front-​​end are more action-​​oriented than they are scrolling-​​oriented.

I’ve decided to test this with our main web­site at Suc­cess Chef. I still use long copy. But I’ve con­verted the front-​​end into an ecom­merce, multi-​​product, catalog-​​like format.

And the results are in…

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A recent study found that 65% of online shop­pers are “win­dow shop­pers,” and take on aver­age up to 33 hours to make a pur­chase — often over secu­rity concerns.

Some inter­est­ing find­ings show that most peo­ple who aban­don their shop­ping carts don’t do so permanently.

They tend to return within the first day to com­plete their pur­chase, likely after they had a chance to shop around, review their secu­rity, or prac­tice some due diligence.

Accord­ing to WebProNews who reported on the study, “65% of all shop­pers will wait a day or more to com­plete a pur­chase.” The most notable find­ing was the idea that just increas­ing secu­rity and buyer con­fi­dence can increase con­ver­sion by 11%.

Inter­est­ing, yes. But far from surprising.

In fact, I often tell my clients and stu­dents that, in order to boost sales, you should be a “con­ver­sion con­trar­ian.” In other words, don’t focus on increas­ing con­ver­sions. Not at first, any­way. Instead, you should focus on decreas­ing some­thing else…

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I used to teach mar­ket­ing and sell­ing part-​​time at a local col­lege. One day, one of my stu­dents made me real­ize some­thing important.

Dur­ing my lec­ture, he offered an exam­ple to illus­trate his under­stand­ing of a con­cept I was teach­ing. While it was gen­eral in nature, I real­ized how beau­ti­fully his exam­ple applied to copy. Par­tic­u­larly web copy.

In fact, his point was so well made because he drove it home using the very idea he was illustrating.

But before I explain it to you, let me put the story in con­text so you can understand.

In my Per­sonal Sell­ing class, we were dis­cussing the nat­ural human incli­na­tion to illog­i­cally and uncon­sciously assume that there is a par­al­lel between a part and its whole — even when the two are totally unre­lated or irrel­e­vant to each other.

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If you played video arcade games in the late 80’s or early 90’s, you might remem­ber Zero Wing — a game in which a bat­tle takes place in the year 2101, where you must defend the planet Earth from an alien invasion.

Zero Wing may have been a favorite among teenagers, but like the Cab­bage Patch doll the fad faded… until Sega Gen­e­sis came out with their ver­sion of the pop­u­lar arcade game in ’98, giv­ing Zero Wing new breath.

But this time, one is offered an ani­mated intro­duc­tion in prepa­ra­tion for the space bat­tle, which started with: “In A.D. 2101, war was begin­ning.” And a dia­logue between the ship’s cap­tain and the dreaded war­rior Cats ensued, offer­ing these price­less gems:

• “You Have No Chance To Sur­vive Make Your Time.”
• “What you say!” “Some­one Set Up Us The Bomb!”
• “You know what you doing. Move ‘Zig’ For Great Justice!”
• And of course, “All Your Base Are Belong To Us.”

The result became a viral phe­nom­ena that spread quickly, first among early adopt­ing geeks, then to main­stream media. It has become so per­va­sive that it inspired a new gen­er­a­tion of web­sites show­cas­ing bad trans­la­tions, and the explo­sion in fail blogs.

Now, what does a video game have to teach us about copywriting?

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In my cri­tique con­sult­ing ser­vices, I’ve found the most com­mon mis­take clients make is the igno­rance of, or indif­fer­ence to, split-​​testing. Lit­tle do they know this under­uti­lized mar­ket­ing prac­tice can be one of the most profitable.

Split-​​testing is the sim­ple process of split­ting your audi­ence into read­ing two or more ver­sions of your copy — whether it’s your web­site, saleslet­ter, email, etc — to deter­mine which ver­sion pulls the best.

I’m a big fan of test­ing. And I teach it as much as I can, and if my cri­tiques are any indi­ca­tion, I also believe 99% of mar­keters out there do not test at all. It’s a shame, because they’re leav­ing so much money on the table.

I applaud those peo­ple who do test. The prob­lem, how­ever, is that some of them reveal their test results, share their insights, and make claims, which can be a bad thing.

Sure, test results are cool. Per­haps even insight­ful. But some may be mis­in­ter­preted, and doing so also feeds into this lack­adaisi­cal mind­set of those non-​​testers, think­ing that such test results are uni­ver­sally applic­a­ble and there­fore test­ing is unnecessary.

Tak­ing any test result as gospel, with­out val­i­da­tion, can be an expen­sive proposition…

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