If your car needed repair work, would you go to a garage that offers free esti­mates? You likely would. Today, most garages offer them.

Not only has it become a cus­tom­ary prac­tice, but also every­one expects a free esti­mate from mechanics.

How­ever, here’s an inter­est­ing sce­nario. Let’s say your car broke down at the worst pos­si­ble time, and you are in a ter­ri­ble hurry. (If you’re like most peo­ple these days, you are.) Plus, you specif­i­cally wanted a free estimate.

If you had to choose a garage quickly, which garage would you choose? Would you go to the one you only think that offers free esti­mates? Or would you go to the one you know for sure that does? Espe­cially if you don’t have much time?

As sim­ple as it may sound, by com­mu­ni­cat­ing some­thing that’s usu­ally taken for granted by your tar­get mar­ket, you will be cho­sen more often. Rather than claim­ing supe­ri­or­ity, like “we’re #1,” you’re imply­ing it by demon­strat­ing what makes you superior.

A men­tor once told me, “Impli­ca­tion is more pow­er­ful than spec­i­fi­ca­tion.” In mar­ket­ing, it means that you should imply your supe­ri­or­ity rather than claim it outright.

If you claim supe­ri­or­ity, your claim appears self-​​serving and what­ever you do say is sus­pect at best. But if you imply supe­ri­or­ity, your claim, although not directly stated, is accepted as more cred­i­ble, gen­uine, and, para­dox­i­cally, concrete.

Peo­ple will uncon­sciously assume that you are supe­rior. You are com­mu­ni­cat­ing your supe­ri­or­ity, not in some mar­ket­ing piece you wrote or paid for, but in that most elu­sive yet vital of places in all of marketing…

Read the rest of this post or share it »

After read­ing some of my arti­cles on how to find copy­writ­ing clients, one of my stu­dents, Jeff, asked me an inter­est­ing question.

He’s an aspir­ing copy­writer and wants to build his own free­lance copy­writ­ing busi­ness. When he read that I wrote copy for free when I started my career as a copy­writer, he told me he was think­ing about doing the same.

How­ever, he won­dered if he should ask for some­thing, any­thing, in return. In fact, here was his question…

“Mike, my friends have a very small busi­ness, and they have asked me to do copy for them. They say they can’t really pay me that much. I have told them I will do it for free as long as I get rights to the copy and can use it for a ref­er­ence and in my port­fo­lio. I think this is a won­der­ful oppor­tu­nity to get more expe­ri­ence, but my wife wants to see some money on the table.

“I value your opin­ion. Can you help?”

Here was my answer.

Ask­ing for a con­ces­sion in exchange for offer­ing one is always the way to do it. While I believe your trade-​​off is good in prin­ci­ple, it’s still mea­ger. I would con­sider some money — or some larger con­ces­sion on the part of the client. Here’s why…

Read the rest of this post or share it »

I cov­ered head­lines many times already. You can find posts about head­lines here. But here are some addi­tional tips.

There are two huge mis­takes peo­ple make when they write head­lines. Either they are too bland and don’t say enough (such as when they attempt to sim­ply sum­ma­rize), or they say too much to cover all the bases.

In both cases, you will lose readers.

1. The True Purpose of The Headline

The head­line is more than a mere sum­mary of the sales copy. Unlike the title of a book, for instance, it’s not meant to sum­ma­rize, encap­su­late, or intro­duce the story. And most head­lines I’ve seen seem to list all the of the great­est ben­e­fits from the copy.

No. A head­line is meant to gen­er­ate read­er­ship and pull peo­ple into the copy.

Read the rest of this post or share it »

In a recent cri­tique for a coach­ing client, the issue of “gap analy­sis” arose. Gap Analy­sis is some­thing I learned in sales, and it was heav­ily taught by sales train­ers like Brian Tracy, such as in his course “The Psy­chol­ogy of Selling.”

Gap Analy­sis is an immensely pow­er­ful sell­ing tech­nique. It’s also an impor­tant fea­ture of copy­writ­ing. Most peo­ple will know a vari­a­tion of it, which is often called “Problem-​​Agitate-​​Solve,” a term coined by top copy­writer Dan Kennedy.

I pre­fer “Gap Analy­sis” because it dri­ves home the rela­tion­ship between those three ele­ments. So what is Gap Analy­sis and how can you apply it to your sales copy?

Read the rest of this post or share it »

If you’ve been a stu­dent of mar­ket­ing for some time, then I’m sure you’ve heard of the say­ing: “Peo­ple don’t want to buy a quarter-​​inch drill, they want a quarter-​​inch hole.”

That quote by Theodore Levitt is prob­a­bly one of the most quoted pas­sages in mar­ket­ing in try­ing to explain the dif­fer­ence between fea­tures and benefits.

How­ever, I believe the quote is incom­plete and leav­ing out some­thing that, to me, is far more impor­tant. And that is, what’s the pur­pose of this quarter-​​inch hole? What does the reader plan on doing with it? Even bet­ter, what’s the end-​​result the reader wants to achieve with it?

The answer to that ques­tion is, in my esti­ma­tion, the real ben­e­fit. The ulti­mate benefit.

Not the hole. And cer­tainly not the drill that cre­ated it.

Sure, it is a ben­e­fit to some degree. But “ben­e­fit,” defined in the dic­tio­nary, is “some­thing that improves, enhances, or pro­motes well-​​being.” So let me ask you, how is one or one’s well-​​being enhanced by a quarter-​​inch hole?

Read the rest of this post or share it »

Today, mar­keters are scram­bling to find ways to increase cash­flow. Some will try to find new prod­ucts to sell. Oth­ers will try to drive more traf­fic to their exist­ing sales pages.

How­ever, one area most peo­ple tend to over­look is the abil­ity to increase their cur­rent sales by upselling their cus­tomers the moment they checkout.

But I’m not refer­ring to one-​​time offers or addi­tional prod­ucts offered in the same sales fun­nel. I’m talk­ing about offer­ing cus­tomers the abil­ity to upgrade their purchases.

I pre­fer “upgrade” rather than “upsell” because the lat­ter has received a bad rap of late due to a few overzeal­ous or unscrupu­lous marketers.

Sell­ing “upgrades” is an area that can become prof­itable for many busi­nesses in increas­ing their exist­ing sales. It’s by sell­ing extended ser­vices or ben­e­fits pack­ages before or at the time of check­out, also known as the “extended warranty.”

There are numer­ous ways to sell extended war­ranties (or what I pre­fer to call “extended ben­e­fits”). These silent profit cen­ters exist in almost any busi­ness, which can increase the size of a customer’s pur­chase by 50%, 100%, even 200% or more.

Very often, the sale of these extended ben­e­fits have higher profit mar­gins, too.

Read the rest of this post or share it »

Scotty Stevens asked me an impor­tant ques­tion. So impor­tant that I’ve decided to reprint it here, with his permission:

“How far would you travel to meet a poten­tial client, if they had the deposit ready for your ser­vices? My girl­friend thinks the cus­tomer is pulling the strings if they don’t at least meet me halfway. Before, I’ve always trav­eled as far as it takes, even if it meant dri­ving all the way to the cus­tomer, but is that set­ting a weak precedent?”

Good ques­tion, but it’s the wrong one.

“How far would you travel” is irrel­e­vant. A bet­ter ques­tion is, do they value your time? Do they respect it enough that they are will­ing to pay for it? In other words, are they will­ing to cover your travel expenses and pay for you to go out of your way for them?

If so, then I’d be will­ing to travel anywhere.

I would always con­sider trav­el­ling to meet a prospect if the project was large enough, and pro­vided they paid for what is com­monly referred to in this indus­try as “TMI” (i.e., travel, meals, and inci­den­tals). And in some cases, for my time, too.

(By the way, travel includes lodg­ing, and inci­den­tals include pho­to­copy­ing, long-​​distance calls, Inter­net con­nec­tion in the hotel room, car rental, etc.)

Plus, I would ask them for an advance so I can take care of my own expenses. I would avoid get­ting them to han­dle my trip on their end. I would want to have full con­trol over the choice of air­line, hotel, restau­rants, etc.

If you were dri­ving to meet them, then the client — or, in this case, the prospect — should pay for your gas, nor­mal wear-​​and-​​tear on your car (such as $[X] per mile), your meals, and any inci­den­tals. And lodg­ing too, if you were stay­ing overnight.

There’s a very good rea­son for this.

Read the rest of this post or share it »