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How I Used My Forum As a Marketing Tool

Copywriters BoardA member on my copywriters forum started a thread on what makes my forum so popular. Everyone chimed in with some great answers, and I appreciate the feedback.

(The cool thing about it is, that very thread also reached an important milestone. It was the 10,000th one! Talk about a coincidence, eh?)

But then someone asked:

“Michel, can I ask how you initially got the word out about your forum?”

My answer revealed a bit more than what the member anticipated. Instead of talking about how my forum became so popular, I went on a tangent and explained the step-by-step process I used to book copywriting projects.

The answer was so well received that I decided to reprint it here.

Now, you may be wondering what promoting a forum has to do with promoting my copywriting services. Keep reading because you’ll soon understand why…


When I first started promoting my copywriting services, I did it primarily in three ways:

  1. Article marketing
  2. Viral marketing
  3. Email newsletter

My articles, initially written for my newsletters, were distributed to ezine editors, magazine publishers, article directories, and content websites. (This was way back before “blog” was even a word.)

Each article had a byline — the “about the author” section — at the end. It promoted my free book and email newsletter, which at the time was called “The Profit Pill.”

(For an example of my byline, just check out the end of this blog post.)

My free ebook also became a viral marketing tool because I allowed readers to freely distribute it (see strategy #2). I gave people permission to pass it around and offer it to their lists.

I still offer it today. It’s a digitized version of my booklet, “The 10 Commandments of Power Positioning,” which ostensibly promoted my copywriting services.

I initially wrote it to promote my services offline. I offered it to prospects via direct mail. But when I started marketing online, I digitized it and offered it as a gift for subscribing to my email newsletter (strategy #3).

As you can see, my newsletter, ebook, and articles all worked in tandem. Each one worked with, was based on, or followed with the other in some way.

Through each one, I offered a free quote for my copywriting services. So their job was to pre-sell my expertise, establish my brand, and, bottom line, get quote requests.

Now, getting a quote request may seem to have been the end-game, but I also had an elaborate backend. And this was where things started moving.

After a person asked for a quote, I would email an estimate. The day after, I would send them an email to remind them just in case the quote got filtered as spam.

My quotes were good for 30 days only. In fact, I used a standard quote reply template with variables allowing me to customize it for each individual. One of those variables included a date at the top, where it said: “Quote Guaranteed For 30 Days From [today's date].”

If they chose not to go ahead within those 30 days, I would tell them that they’d be forced to request a new quote. I would also suggest an opening (not a turnaround) they could lock in by providing me with a financial commitment — that is, a deposit.

As you can tell, these elements were used to reinforce the sense of scarcity.

More importantly, I wanted to filter out those who wish to sit on their quote requests for months (even years!), and still expect the same prices or turnarounds when they decided to go ahead — yes, it has happened. Many times.

After sending out their quote requests and the next-day reminders, 10 days later I would remind them that there were only 20 days left, and they should book their project quickly as available opening spots were shrinking.

I would also downsell where I would offer a critique consultation if they felt that writing or rewriting their existing copy was out of their budget. (Most of the time, the reason for not going ahead was sticker shock.)

That’s why I got a ton of critiques, too, which I repurposed and gave my members to watch inside my membership site, The Copy Doctor. In other words, those critiques are truly from real, paying clients.

(Since it was a downsell — about 1/10th of the price of a full-on rewrite — the trade-off was that I could use their critiques for my own marketing, at my discretion. This was included as part of my agreement.)

Then, 20 days later, I would send them a final reminder telling them that their quote was about to expire. I would say something like, “Please let me know either way so I can close your file.”

(Saying that I was going to “close their file” wasn’t a threat, but it was usually enough to prod them into making a deposit fast.)

Even though openings were available on a first-come, first-served basis, I would still suggest an opening in my quote request, and predicted when the copy would be done. For example, I would say, “I have an opening during the third week of next month, and it will take me 3-4 weeks to complete this project.”

I wouldn’t guarantee a turnaround. Guaranteed turnarounds would incur a 50% rush charge, because I considered working with deadlines to be no different than working on rush jobs. (Indicating so in the quote request also increased the urgency.)

But by suggesting an opening, they knew that the longer they waited, the less likely that the spot would be available.

That is why I would add in my quote, “Even though your opening is not guaranteed (unless I get a financial commitment from you), by closing your file I can release the tentative spots, and publicly offer them to other paying clients.”

So there was no pressure (I wasn’t trying to hassle them into giving me a deposit), which was very disarming. However, it reinforced the scarcity element and kept bringing it back to the top of their minds.

I would also say, “If you wait, you will lose your suggested spot, need to resubmit a new quote request, and fill out the quote form all over again. Plus, the next available opening may not be until several months down the road as they are filling up fast…”

(Either that or they would have to pay me 50% more.)


I would also indicate that a deposit would guarantee their spot and lock in their quote, and would remind them of the downsell with the lesser price for a critique rather than a full-on rewrite or copy from scratch.

The result? Either:

  1. They went ahead.
  2. They didn’t respond.
  3. They told me to close their file.

If they didn’t respond, I would send them a final email after the 30 days. (However, if they did tell me to close their file, I would send the same email right away.)

That email would offer them a free critique.

Obviously, that was the ultimate downsell. All they’d have to do is register to my forum and post their copy (or a link to it), and I would provide them with a brief critique there. Naturally, it would be posted in public for all to view.

This helped to accomplish a couple of things.

For one, those who decided not to go ahead finally did take the leap and hired me, because my critique, which was always brief and incomplete, persuaded them enough to finally hire me.

On the other hand, outsiders would come to the forum, read my critiques, and hire me after reading some of the advice I gave others.

So my forum wasn’t just for discussions. It was also a great way to close deals, build relationships, and market my copywriting services at the same time.

The natural byproduct was that the forum grew with prospects coming to the board looking for help, and other copywriters who joined as a way to hang their shingle and participate in the critiques, too.

The forum was also a perfect tool to scout for junior copywriters who I could hire to do basic stuff, such as gathering materials, conducting research, and writing first drafts. I still use it for that purpose to this day.

But in addition to marketing my services, the forum was also a fantastic tool for me to create content. It was (and still is) a great way for me to get ideas for articles, or get feedback on my own copy.

In fact, some of the responses I posted in my forum eventually were converted into articles — first for my ezine and then as standalone articles. And when I published such an article, it would contain a link to my forum. Something like:

“A member of my board [link] asked the following question…”

… Followed by my answer, which became a newsletter issue and subsequently an article for reprint.

Of course, my newsletter eventually became my blog. But many articles I write for my blog come from ideas I got from, or posts I made on, my forum.

(This very blog post is an example of this in action!)

I often link to the forum in my articles, which are still distributed to ezine editors and publishers by my publicist, Anne-Marie Baugh.

Anne-Marie has been working for me for years. She still does. She distributes my articles for me by submitting my blog posts and articles to thousands of ezine editors, magazines, article directories, blogs, and publishers on a monthly basis.

Nevertheless, all these strategies work together in some way. They’re like the pieces of a clock that connect to one and other. And over the years and after doing this again and again, my forum simply took a life of its own.

Now, do I recommend starting a discussion forum to promote your copywriting services? Not really.

But if you want some great ideas, advice, and step-by-step strategies for building a successful, multi-figure copywriting business fast, I highly recommend John “Angel” Anghelache and Ryan Healy’s Copywriting Code.

I’ve worked with both of them, and I know for a fact that their stuff is topnotch. I know because I hired them based on the same marketing they teach! They offer a bunch of free videos. Go take a look at them now.

About the Author

Michel Fortin is a direct response copywriter, author, speaker, consultant, and CEO of The Success Doctor, Inc. Visit his blog and signup free to get tested conversion strategies and response-boosting tips by email, along with blog updates, news, and more! Go now to http://www.michelfortin.com.

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16 Replies to “How I Used My Forum As a Marketing Tool”

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  1. From More Tips For Copywriters On Finding New Clients | “Maximum Results Copywriting”

    [...] copywriter Michel Fortin lends a hand to John and Ryan in his latest blog post “How I Used My Forum As A Marketing Tool”.  Michel talks in detail about the process he originally used (and still uses) to attract [...]

    Source Website June 30th, 2008

  2. From Remarkable Blogs I Like and Visit Frequently

    [...] Copywriting and Marketing Tips By Copywriter Miche… [...]

    Source Website July 22nd, 2008

Comments

  1. From Capt Phil

    Your copy reads,”That is why I would add in my quote, “Even though your opening is not guaranteed (unless I get a financial commitment from you), by closing your file I can release the tentative spots, and publicly offer them to other paying clients.”” That, obviously, worked well for you, but I wonder if “…(unless I receive your financial commitment)…” might have been even better. Just a thought…

    Phil

    Author's Website June 28th, 2008

  2. From Arshad Hussain

    no comments this time
    i am new commer

    Author's Website June 28th, 2008

  3. From Malcolm - KlikDeal (Smart Affiliate Linking)

    What a great plan, you just gave me a bundle of ideas.

    Rock on Michel :-)

    Malcolm - KlikDeal (Smart Affiliate Linking)
    http://www.klikdeal.com/

    Author's Website June 28th, 2008

  4. From Copywriting Kid

    Hi Michael,

    thanks for sharing this, this is a really interesting strategy. Most relevantly to me, it shows me that forums can be real goldmines for digging up good stuff.

    Cheers,
    Copywriting Kid

    Author's Website June 28th, 2008

  5. From Kevin Dawson

    Hi Michel,

    Thanks for the business tips. And I second and third your motion to check out Ryan Healy and John Angel’s videos. These guys are teaching some of the hottest copywriting business-building tactics available today!

    Onward and Upward!

    Author's Website June 28th, 2008

  6. From Barnabas Ng

    Hi Michel

    Thanks for the post. great insight about your process.

    with all the Web2.0 stuff and social networking, will the
    Article marketing, Viral marketing and Email newsletter steps still be a effective and the best method in promoting any services?

    You have detailed your success in starting a discussion forum to promote your copywriting services. But you didn’t say why you are not recommending it.

    Author's Website June 28th, 2008

  7. From Michel Fortin

    @Barnabas Ng - Not recommending it doesn’t mean I discommend it. Of course you can start one. If you want to start your own forum using the specs I laid out, by all means, go right ahead. All I’m saying is that you don’t have to.

    Author's Website June 28th, 2008

  8. From Mr. Twenty Twenty

    Hey Michael,

    Thank you for such a great article.

    This would make a great presentation to make at a conference.

    So much to learn and apply from this straightforward post.

    Mr. Twenty Twenty
    http://www.2020motivation.com

    PS: One of the big keys here, you are a strategist, not stuck in tactics. Too many folks don’t get the HUGE impact that having an in depth strategy like this can make. Enjoy the coffee I just sent to you!

    Author's Website June 28th, 2008

  9. From Ryan Healy

    Michel - Thank you for mentioning our training videos. And thank you, too, for the in-depth explanation of how you handle quotes. I think I’ll start adding an expiration date to my quotes as you’ve described–that’s brilliant.

    Author's Website June 28th, 2008

  10. From Jon

    Thanks Michel, that’s very useful. I’ve read it 3 times and saved it to my desktop to read again!

    Re. your White Paper on the Death of the Salesletter - I think articles like this are one of the reasons that those mega-scrolling salespages are getting less effective. There’s more useful practical advice in this post than in many ebooks I’ve seen! I think the “anyone can do info-marketing” sector is shooting itself in the foot with all the low-quality copycat packages it is spawning - consumers are realising that, with a little searching, they can find better stuff (like this) for free

    Cheers, Jon

    Author's Website June 29th, 2008

  11. From Richard Muir

    lOve the follow up process and words to prompt clients into action. That is invalueable.

    Cheers

    Rich Muir
    http://www.companiesnow.com.au
    making registering your new company easy

    Author's Website June 30th, 2008

  12. From Kenny

    Thank you, Michel for sharing such great information as always.
    As you know, I am working on a social media site, and want to find ways to get it to reach a ‘tipping point’. Your comments on how you used your forum were very helpful.
    Do you know of anyone who teaches other strategies to increase usership of a forum/social media site?
    THanks,
    Kenny

    Author's Website June 30th, 2008

  13. From Caleb

    Hey Michel,you really have some great content - especially this one- but it’s a hassle having to use print/review so I can re-read and study it later. How about putting a special “Print This Article” widget/application underneathe all post titles or somewhere in the “Share This Post” section?

    Author's Website July 3rd, 2008

  14. From Nile Cruises

    Thanks for an excellent article Michael. I operate a successful Nile Cruise website and have created a forum which has not yet gone “live” as I am afraid that we might get the odd “client” who might post about something “bad” or that wasnt’ up to standard. I know that potential Nile Cruisers would really find such a forum useful but I have held back for quite some time. However after reading your article I think the good points outweigh the bad and I will make the forum “live” and see what happens.

    Author's Website August 6th, 2008

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